PROBLEM IN OUTLOOK

#1
i have problem i dont know what happen in my outlook when i try to reset my pw i send the link to my email in outlook but i check my email and i dont see any link and i check all folders

but now i try to make new account with other email in outlook but again i open my email and i dont see any link and i check everything in my email

can u check what happen someone can try to reset pw or make new account with outlook email i want
to know if othe ppl have the same problem